Kistaro Windrider, Reptillian Situation Assessor (kistaro) wrote,
Kistaro Windrider, Reptillian Situation Assessor

  • Mood:

Always a great way to start a customer relationship

So a few days ago, when I last checked my mailbox (the physical one, not the electronic one!), I got my first Comcast bill. I was double-billed for installation, which seemed incorrect- I did sign up both for phone service and Internet, but it's via the same cable modem (yay for VoIP?) and it took one tech about three minutes to get everything set up, so I kinda expected only one installation fee. As the installation fee was $100, I wanted to confirm this, so I've spent the last few minutes on the online chat system with Comcast.

Well, it turns out that I wasn't overbilled by $100, I was overbilled by $179.95. Apparently, because I signed up for two services at once, not only was the activation fee supposed to be waived, the two installation fees should each have been $25, not $100. Oops.

Great way to impress the customer, Comcast. At least it was resolved quickly and without argument- or, at least, I've been informed it has been; I'll find out on my next bill if they're actually appyling the credit back!

  • Last LJ post

    Hey all, I joined the LJ exodus train before it was cool</hipster>, but with recent developments in LiveJournal server location (…

  • (no subject)

    I want to assemble things that nobody else could ever assemble, and when they are done, I want to have done it in ways that nobody of average skill…

  • Failing, etc.

    That feeling of being 99% sure a social space would have been better for everyone without you in it, but you can't apologize or talk about it or…

  • Post a new comment


    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 1 comment